1. General Policy
At MTS AI Agency, we value transparency and client satisfaction. However, because our services involve customized digital solutions, AI automation, and website development, refunds are limited and subject to the conditions below.
2. Eligibility for Refunds
Refunds may be considered in the following cases:
- Duplicate Payment: If you were charged more than once for the same service.
- Service Not Delivered: If we fail to deliver the agreed service within the specified timeline and no work has been initiated.
- Technical Error: If a payment was processed due to a system error.
3. Non-Refundable Services
Refunds will not be issued for:
- Completed projects or services already delivered.
- Ongoing projects where significant work has already been performed.
- Customized solutions (AI chatbots, automation workflows, website builds) once development has started.
- Delays caused by client-side issues (e.g., late provision of content, approvals, or access credentials).
4. Refund Request Procedure
- All refund requests must be submitted in writing to [Insert Business Email] within 7 days of the payment date.
- Requests must include proof of payment and a clear explanation of the reason for the refund.
- Approved refunds will be processed within 10–15 business days to the original payment method.
5. Partial Refunds
In cases where partial work has been completed, we may issue a partial refund based on the percentage of work not yet delivered.